As a leader in a professional service business, you know you’re nothing without your clients. But if they’re unhappy, by the time you find out, it’s too late.
Clients leave, without telling you. If your only understanding of their perspective is whether or not they hire you again, you’re missing out on strategic, tactical and commercial opportunities.
Post-matter survey ratings or testimonials often fail to catch the “even better if” golden nuggets that can improve your practice.
At Hearken Performance, we partner with you to understand what your clients really think, for retention and for growth. We take the pain out of client listening reviews, and bring our years of experience in client relationships to help you and your team to grow.
Our structured interviews and actionable recommendations enable you to focus on delighting your clients, and using their insight to create new ones.
