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How we use your data

Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To enable us to contact you and complete the services you have requested

  • For marketing and promotional purposes (when you have opted in)

We also receive personal information indirectly, from the following sources in the following scenarios

  • During the process of our work we may receive personal information from other parties. This will be handled with discretion.

We use the information that you have given us in order to keep track of contact with you, maintain records and ensure our services are tailored to your requirements.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting info@hearkenperformance.co.uk

  2. We have a contractual obligation.

  3. We have a legal obligation.

  4. We have a legitimate interest.

How we store your personal information

Your information is securely stored using MS 365 cloud services and hard copies in a secure filing system.

We keep personal information for up to 6 years. We will then dispose your information by automatic cloud deletion provided by our internet services. We will confidentially dispose of any written or printed material.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@hearkenperformance.co.uk if you wish to make a request.

Our contact details

Name: Hearken Performance Ltd

Registered Office: 35 Station Approach, West Byfleet, Surrey KT14 6NF

E-mail: info@hearkenperformance.co.uk

Date: 31 October 2023

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@hearkenperformance.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk