--- title: client listening services — Hearken Performance --- [Skip to content](https://www.hearkenperformance.co.uk/services#main-content) Hearken Performance Ltd - [Home](https://www.hearkenperformance.co.uk) - [About us](https://www.hearkenperformance.co.uk/our-aboutus) - [Services](https://www.hearkenperformance.co.uk/services) - [Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) - [Book a virtual meeting](https://hearkenperformance.co.uk/meetings/diane1) Open main navigation Close main navigation - [Home](https://www.hearkenperformance.co.uk) - [About us](https://www.hearkenperformance.co.uk/our-aboutus) - [Services](https://www.hearkenperformance.co.uk/services) - [Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) - [Book a virtual meeting](https://hearkenperformance.co.uk/meetings/diane1) - [Contact us](https://www.hearkenperformance.co.uk/contact_us) [Contact us](https://www.hearkenperformance.co.uk/contact_us?hsLang=en) **What we do** # Our services  I support leaders, managers, and teams who want to work with more clarity, confidence, and ease. My services blend deep listening, practical insight, and thoughtful structure to help people think clearly, communicate well, and move forward with purpose.  - Strengthen your judgement, presence and ability to lead with steadiness. - Improve communication across teams, reducing misunderstanding and unnecessary friction. - Create a more resilient and human workplace culture, that supports sustainable business growth. - Brings clarity to decisions, relationship and strategic direction. ![Diane-79_websize](https://www.hearkenperformance.co.uk/hubfs/Diane-79_websize.jpg "Diane-79_websize") | **Service** | **What it is:** | **Best for:** | **Key benefits:** | | --- | --- | --- | --- | | **Leadership Ease Partnership** Three‑month coaching series | A structured, supportive coaching journey that gives you space to think clearly, understand what is really going on, and take confident, grounded action. | Leaders who want consistent support, deeper reflection, and a calmer approach to decision‑making. | • Clearer thinking and stronger judgement • Steadier leadership presence • Practical next steps after every session • A calmer, more sustainable way of working. | | **Leadership Ease with the Business Listener** Deep listening partnership | A confidential, spacious conversation where to help you make sense of complexity. | Leaders who feel stretched, overwhelmed, or unsure what their next step should be. | • A calm space to untangle challenges • Insight into patterns and possibilities • More confidence and clarity • Support that feels human and grounded. | | **The Listening Advantage** Training for leaders, managers, and teams | Practical, human‑centred training that strengthens listening, communication, and collaboration, including the Client Loyalty Accelerator. | Teams who want to reduce friction, improve communication, and build stronger internal and external relationships. | • Fewer misunderstandings and smoother collaboration • Stronger trust and psychological safety • Better decision‑making and clearer conversations • Improved client experience and loyalty. | **Recent Blog Posts** ## News & Insights [![](https://www.hearkenperformance.co.uk/hs-fs/hubfs/strictly%20judges%20bbc%20guy%20levy.webp?height=200&name=strictly%20judges%20bbc%20guy%20levy.webp)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/from-sequins-to-sourdough?hsLang=en) [listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen?hsLang=en) ### [From Sequins to Sourdough: why judges teach us about better feedback](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/from-sequins-to-sourdough?hsLang=en) [![](https://www.hearkenperformance.co.uk/hs-fs/hubfs/Diane-Hearken-18_websize.jpg?height=200&name=Diane-Hearken-18_websize.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/quiet-legacy?hsLang=en) [listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen?hsLang=en) ### [Quiet legacy: lesson's from my Dad's final season](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/quiet-legacy?hsLang=en) [![The back of a postcard, handwritten to say ](https://www.hearkenperformance.co.uk/hs-fs/hubfs/postcard%20message-1.jpg?height=200&name=postcard%20message-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/embrace-the-festive-spirit?hsLang=en) [timing](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/timing?hsLang=en) ### [Embrace the festive spirit with your clients](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/embrace-the-festive-spirit?hsLang=en) [Learn more](https://www.hearkenperformance.co.uk/meetings/diane1?hsLang=en) # Hearken Performance Ltd Registered in England **14716896** Registered Office: Albany House, Claremont Lane, Esher, Surrey, KT10 9FQ [linkedin-in icon](https://www.linkedin.com/in/dianelturner/) [Follow us on Facebook](mailto:diane@hearkenperformance.co.uk) **Pages** [Home](https://hearkenperformance.co.uk?hsLang=en) [Services](https://www.hearkenperformance.co.uk/services) [About](https://hearkenperformance.co.uk/our-aboutus?hsLang=en) [Contact](https://www.hearkenperformance.co.uk/contact_us?hsLang=en)   **Resources** [Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen?hsLang=en) Vision & Mission [Privacy Policy](https://www.hearkenperformance.co.uk/privacy-policy-1?hsLang=en) [Sustainability Model](https://hearkenperformance.co.uk/en-gb/sustainability?hsLang=en)   Copyright © 2026, Hearken Performance Ltd