Skip to content
Home
About us
Services
Blog
Book a virtual meeting
Open main navigation
Close main navigation
Home
About us
Services
Blog
Book a virtual meeting
Contact us
Contact us
How to talk so your clients will listen...
...and listen so your clients will talk.
Welcome to ideas, reflections, tips and tricks to support your client listening strategy.
listen
Check your assumptions: understand what your client really wants
listen
Reviving client trust: how insight and strategy turned the tide
listen
The power of client feedback: are you really listening?
listen
Turning insight into impact: how we revived a fading partnership
listen
My top 10 learnings from client insight projects
Elevate your client experience: new questions for 2024
team
Departing team members can be good future clients - don't take them for granted.
Overcoming fear
The Top Excuses for avoiding getting client insight #4: "I’m afraid."*
tips
The Top Excuses for avoiding getting client insight #3: "I know what they’re thinking."
listen
The Top Excuses for avoiding getting client insight #2
listen
The Top Excuses for avoiding getting client insight #1: "it's not a good time."
choreography2
The choreography of insight conversations (pt 2)
choreography1
The choreography of insight conversations (pt 1)
tips
How to listen so your clients will talk.
tips
How to talk so your clients will listen
